1. Eligible Products
We accept exchanges only for items with proven manufacturing defects reported within 7 calendar days after delivery.
2. Procedure
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Send an email to [support@yourdomain.com] including:
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Order number
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Photos or videos showing the defect
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After review, we will provide instructions for returning or replacing the product.
3. Exclusions
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Damage caused by misuse or mishandling.
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Custom-made or personalized items.
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Intimate apparel or hygiene-related products (e.g., underwear, earrings).
Example:
If a customer receives a shirt with a torn seam, they must contact us within 7 days and provide evidence. If the wrong size was chosen, our return policy applies instead of exchange.